Privacy Policy

When you place an order, register an account, or contact us, we collect personal information such as:

• Full name
• Address
• Email address
• Phone number
• Instagram username and the content of messages and comments sent to @kastm.shop

We use your data for:

• Processing and delivering orders
• Communicating regarding your order
• Improving our services
• Fulfilling legal obligations

We only share your data with trusted third parties necessary for order fulfillment (e.g., courier services) and with our analytics and advertising partners (Google and Meta), as described in section 7.

We do not sell or rent your data.

We will implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

When entering payment card information, confidential data is transmitted over the public network in a secure (encrypted) form using SSL protocol and other security standards.

At no time are payment card details accessible to our system nor are they stored on our servers.

You have the right to:

• Access your personal data
• Request correction or deletion of data
• Object to processing
• Withdraw your consent at any time

For requests, please contact us at [email protected].

We use cookies to enhance user experience.

Cookies are small files stored on your device that help the site recognize you.

Strictly necessary cookies (cart, checkout, account sign-in) are always used. Google Analytics cookies (analytics) and Meta Pixel and Google cookies (marketing) are only used with your consent, to measure site visits and purchases and to show relevant ads.

If you allowed marketing cookies, when you place an order we send Meta the purchase details (amount and products) and the order's contact details (email, phone, name and city) in hashed form, to measure how our ads perform.

You can change or withdraw your consent at any time through the "Cookie settings" link in the site footer.

You can disable cookies in your browser settings, but this may affect the functionality of the site.

We use an internal software tool connected through Meta's official Instagram API to read messages and comments sent to @kastm.shop and to prepare reply suggestions. Every reply is reviewed and approved by a KASTM team member before it is sent.

We use this data only to respond to you and to provide customer support. We do not sell it, and we do not use it to build advertising profiles.

To delete the data we hold about you, including Instagram messages processed by our tool, email [email protected] with the subject "Data deletion" and your Instagram username or order email. We will confirm deletion within 30 days.

• KASTM-SHOP DOO BEOGRAD
• Jovanke Radaković 35, 11050 Belgrade, Serbia
• Registration number: 22054104
• Tax ID (PIB): 114673082
• Email: [email protected]